Privacy Policy
Introduction
We treat the privacy of your personal data very seriously. This Privacy Policy explains how we look after your personal data. We will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights. Please read this Privacy Policy carefully to ensure that you understand it.
About us
We are IFP Ltd. (Registered in England and Wales, Company No. 5998555, VAT Number GB 843 8810 09). Our address is Unit 6, Victoria Business Park, Short Street, Southend on Sea, Essex, SS2 5BY.
In this Privacy Policy (referred to as “Policy”) the terms ”we”, ”us” and ”our” refer to IFP Ltd.
We are the providers of www.french-property.com, as well as all subdomains of the french-property.com domain referred to in this policy as the ”Website”. We also provide the following websites for which this Privacy Policy applies:
- http://convert.french-property.co.uk
- https://www.lakesfrance.com
- https://www.french-luxury-property.com
- https://www.skipropertyfrance.com
- https://www.buyagite.com
- http://www.french-investment-property.com
- http://www.frenchmortgageproperty.com
- http://www.french-ski-property.com
- http://www.immobilier-et-maisons.com
- http://www.regions-of-france.com
- http://www.thefrenchvillage.co.uk
- http://www.rivers-france.com
We are not an estate agent. We provide the Website for Advertisers to advertise their properties and services to our Users.
Our Users are referred to as “you” or “your”. Our Users are visitors to our Website who use any of our services.
Our Advertisers include estate agents, commercial agents, letting agents, property developers, private property owners, private landlords and companies providing services related to buying in, moving to and living in France.
Contact us
Please help us to keep your records up to date by informing us via your account on our Website, by email or in writing of any changes to your personal details or if you would like to stop receiving marketing and communications from us.
You can also contact us by email or in writing with any queries about this Policy, how we handle your personal information or to exercise your data subject rights, please contact:
Email: privacy@french-property.com
Post: IFP Ltd.
Unit 6 Victoria Business Park
Short Street
Southend-on-Sea
Essex SS2 5BY
UK
Security, storage & transfer of data
We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Policy. However, data transmission via the Internet is not 100% secure and although we have implemented security measures to prevent your personal data from being altered, disclosed, accidentally lost, used or accessed in an unauthorised way, we cannot guarantee its security and its transmission is at your own risk.
We limit access to your personal data to our staff, data processors, suppliers, contractors, Advertisers and third parties who have a business requirement to access your personal data. They will process personal data only upon our instruction and they are subject to a duty of confidentiality.
Personal data may be processed by our staff or by our data processors, suppliers, contractors, Advertisers and third parties both in and outside of the EEA in accordance with their privacy policies.
All personal data is stored securely. It may be stored or transferred outside of the EEA by us, our data processors, suppliers, contractors, Advertisers and third parties.
We have procedures in place to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
By providing your personal data to us, you are agreeing to the processing, storing and transfer of personal data both within and outside of the EEA by us, our data processors, suppliers, contractors, Advertisers and third parties.
We are not responsible for any use of your personal data by suppliers, contractors, Advertisers and third parties except where they act as our data processor.
What personal data do we collect?
We collect the following types of data:
- Identity Data (title, first name, last name, date of birth, nationality, country of residence, social media handles)
- Contact Data (telephone numbers, email addresses, postal addresses, contact time preference, language preferences)
- Profile Data (username, user ID, password, property ownership info, property alert criteria, saved searches, saved properties)
- Enquiry Data (requests, messages, requirements, purchase & sale timescales, mortgage & currency requirements, visit & viewing schedules)
- Property Data (addresses, location data, prices, descriptions, room sizes, land sizes, floor sizes, energy ratings, property taxes, fixtures & fittings, floorplans, images, videos, sales history)
- Transaction Data (purchase history, billing address, payment currency, registered company and tax numbers)
- Financial Data (bank account details, credit / debit card details)
- Technical Data (IP address, login data, device, platform, browser info, user agent & operating system, time zone, location, language, date & time, page URL, referral URL, store or cache data locally on your device browser, link tracking, files clicked and downloaded, page generation time, mouse events (movements, content forms and clicks), form interactions.)
- Marketing Data (correspondence preferences, marketing product subscriptions, feedback & survey responses)
- Communication & Correspondence Data (information provided via phone, email, face to face, messaging systems or by other methods)
- Aggregated Data (statistical data derived from personal data but not considered personal data in law as it does not directly or indirectly reveal your identity)
We may also be given data about you from Third Parties that we work with.
Personal data that you give to us
| What personal data we may collect |
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| Where we may collect this personal data |
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| Why we may collect this personal data |
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| Our lawful basis for processing this personal data |
We have a legitimate interest to process this data in order to provide you and our Advertisers & partners with our services, understand the use of our Website to make improvements to our service, to provide advertising and enquiries to Advertisers and third parties and to ensure that any communications that you have with us are correctly addressed. |
| How long we will keep this personal data for | Personal data that you provide to us will be retained for the duration of your account and will be deleted or anonymised when you delete your account except for data with legal obligations which will be retained for as long as is required by our legal obligations. |
Personal data from properties advertised on Website
Properties for sale and for rent on our Website may also provide the following personal data:
| What personal data we may collect |
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| Where we may collect this personal data |
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| Why we may collect this personal data |
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| Our lawful basis for processing this personal data | We have a legitimate interest to process this data in order to provide Advertisers with our services to market their properties to Users of our Website. |
| How long we will keep this personal data for | Personal data provided with properties advertised on our Website will be retained for the duration of the property within our system. We will stop the advertising of properties on the request of the Advertiser, or when the contract for advertising expires. However, the property data and associated personal data will be retained indefinitely in our system as historical property data to provide services such as resolvable hard linked adverts and historic property prices. If you wish to remove a particular piece of historic property data and its associated personal data, and you can prove a valid association with the property, please email privacy@french-property.com to request its deletion. |
Personal data from third parties
| What personal data we may collect |
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| Where we may collect this personal data |
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| Why we may collect this personal data |
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| Our lawful basis for processing this personal data | We have a legitimate interest to process this data in order to improve the service and Website to Users, Advertisers and partners. |
| How long we will keep this personal data for | Personal data provided to us by third parties will be retained for the duration of your account and will be deleted or anonymised when you delete your account except for data with legal obligations which will be retained for as long as is required by our legal obligations. |
Personal data we collect
Consists of technical data which we collect automatically.
| What personal data we may collect |
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| Where we may collect this personal data |
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| Why we may collect this personal data |
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| Our lawful basis for processing this personal data | We have a legitimate interest to process this data in order to improve the service and Website to Users and Advertisers. |
| How long we will keep this personal data for | Personal data collected automatically will be retained for the duration of your account and will be deleted or anonymised when you delete your account except for data with legal obligations which will be retained for as long as is required by our legal obligations. |
Marketing and communications
We may use the personal data that you provide us to notify you occasionally about important updates to the Website or our services and to obtain your views on our products and services. You can opt out of these communications at any time by contacting privacy@french-property.com.
We may use your personal data to provide you with our marketing messages and those of our Advertisers. You can opt out of marketing communications at any time by updating your marketing preferences or by contacting privacy@french-property.com.
You can always use the Website without having to agree to receive our marketing messages and those of our Advertisers.
Who has access to your personal data?
We have access to all the personal data that we have collected.
An Advertiser will receive your personal data as part of our advertising services when you make an enquiry and include your contact details in the enquiry (most frequently when you make an enquiry about a property or services advertised on the Website).
In relation to property data our Advertisers or any third party who acts on their behalf are responsible for the personal data in their possession and this personal data will be subject to the Advertiser’s privacy terms or policies. We are not responsible for use or misuse of your personal data by our Advertisers.
When our services and property data is available via the websites of our Advertisers, those Advertisers may have access to your personal data. Our Website may have links to other websites. Whilst we try to link only to websites which share our high standards and respect for privacy, we do not control, and are not responsible for the privacy practices, security or the content of such websites, even if you access these websites from our Website or if you can access our Website or use our services via these other websites. We recommend that you check and understand the policy of each website that you visit before providing any personal information.
If we choose to sell, transfer or merge parts of our business or assets, we may disclose your personal data to our advisers as well as the prospective seller or buyer and their advisers.
We may also from time to time offer or supply a service to you that is provided on our behalf by a third party. In this case we may have to transfer your personal data to the third party in order to provide the service. Third parties who are acting as a data processors include: payment service providers, email service providers and support ticketing & messaging systems. We expect all third parties to respect the security of your personal data and to treat it in accordance with the law.
Your personal data may also be disclosed; if required to do so for legal reasons, to any law enforcement agencies once we are satisfied as to the circumstances of the request, and/or to enforce our rights.
What are your rights?
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
If you wish to exercise any of the rights set out above, please contact privacy@french-property.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you feel unhappy with the way that we process your Personal Data, you have the right to complain to the Information Commissioner's Office. Please visit www.ico.org.uk for more information.
Cookies
Like many websites, we use cookies on the Website. A 'cookie' is a small amount of data that is sent to your browser and stored on your computer's hard drive. They enable you to navigate around our Website and (where appropriate) enable us to provide you with a good experience and personalise your visit to the Website (for example, to remember your login details). They help us monitor the usage and activities on our Website. They provide us with generic usage statistics to allow us to improve our Website and to provide you with information about our service that may interest you. Cookies are also used to help ensure the overall accuracy of the data collection and analysis processes described above.
We use third-party advertising companies to serve ads when you visit the Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide more relevant ads.
We use Google Analytics to gather statistics on Website usage. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that we have no control over Google’s data collection. We strongly advise that you look at Google’s privacy policy for details of their data collection practices. You can find more information about how Google uses data here: https://www.google.com/policies/privacy/partners/. Please see our Cookie policy for further details.
The web browsers of most computers are initially set up to accept cookies. However if you prefer, you can disable cookies through your Internet browser. Information about cookies and how to reject them can be found in our Cookie policy and at www.allaboutcookies.org.
Please read our full Cookie Policy as this forms part of this Policy.
Changes to this Policy
This Policy was last updated on 24 May 2018. Any future changes we may make to this Policy will be posted on this page, please check back frequently read any changes to this Policy.